Privacy Policy

This Privacy Policy explains how Brandscazel Digital Enterprise ("Company", "we", "us", "our") collects, uses, stores, shares, and protects your information when you use our website and services at ugcadmaker.ai ("Service", "UGC AdMaker").

By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

A. Information You Provide Directly

Account Information

• Email address
• Name (optional)
• Password

User Uploads (for AI video/avatar generation)

You may upload:

• Images of yourself
• Reference images
• Voice recordings
• Scripts / text for narration
• Any other media required for your project

You must have the right/permission to use any media you upload.

Generated Content

We store:

• AI-generated videos
• AI-generated avatars
• Cloned voices
• Project history

All this is stored only for your account and is never publicly displayed by us.

B. Information We Collect Automatically

• Device information
• Browser type and version
• IP address
• Usage logs
• Interaction data
• Cookies and tracking data (for analytics and session security)

C. Payment Information

We do not store or process your payment details.

All payments, subscriptions, invoicing, and tax handling are processed by Lemon Squeezy, our Merchant of Record (MoR). Their privacy policy applies to checkout-related information.

2. How We Use Your Information

We use your information to:

• Provide and operate the Service
• Process your uploads and generate AI content
• Maintain and improve the platform
• Offer customer support
• Detect and prevent fraud
• Enforce legal and safety requirements
• Manage subscriptions, billing, and user accounts
• Communicate with you (updates, billing notices, technical notices)

We do not sell your data.

3. How We Handle AI Voice Clones & Avatars

Voice Cloning (ElevenLabs Integration)

• Voice samples you upload for cloning are processed by ElevenLabs under our platform account.
• Voice clones are stored securely via ElevenLabs.
• Users may request deletion at any time by emailing support@ugcadmaker.ai.

AI Avatars (Google Nanobanana)

• Custom avatars generated through Nanobanana are fully AI-generated.
• No real human biometric reconstruction is performed.

4. Legal Basis for Processing (GDPR)

For users in the EU/EEA, we process personal data based on:

• Contractual necessity – to provide the Service
• Consent – for uploads, voice recordings, and optional features
• Legitimate Interests – security, analytics, fraud prevention
• Legal obligations – tax, compliance, record-keeping (via Lemon Squeezy)

5. Sharing Your Information

A. Service Providers / Sub-Processors

• Lemon Squeezy – billing & subscription processing
• ElevenLabs – voice cloning
• Google Nanobanana – AI avatar generation
• Cloud hosting providers – media storage & server operations
• Analytics providers

All vendors comply with modern privacy/security norms.

B. Legal & Compliance Requirements

We may disclose information if required by:

• Court orders
• Law enforcement
• Regulatory obligations

We do not sell data to advertisers or third parties.

6. Data Storage & Retention

We store:

• Uploaded media
• Generated content
• Account details

Data is retained only while your account is active.

If you delete your account:

• All uploads
• All generated media
• All cloned voices
• All stored personal data

will be permanently deleted within 30 days.

You may also delete specific content manually at any time.

7. International Data Transfers

Your data may be processed outside your home country.

We ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Secure encrypted transfers
• Reputable cloud vendors

8. Security

We use:

• Encryption
• Access control
• Secure storage
• Rate limiting
• Firewall protections

However, no system is 100% secure.

9. Your Rights

A. GDPR Rights (EU/EEA Users)

• Access your data
• Correct inaccurate data
• Delete your data
• Export your data
• Withdraw consent
• Object to certain processing

B. CCPA Rights (California Users)

• Know what data is collected
• Request deletion
• Opt-out of sale (we don't sell data)
• Non-discrimination for exercising rights

To exercise rights, email: support@ugcadmaker.ai

10. Cookies

We use cookies for:

• Login/session management
• Analytics
• Security

You may disable cookies, but the Service may not work fully.

11. Children's Privacy

The Service is not intended for children under 18.

We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Policy from time to time.

We will notify users through the website or email when changes occur.

13. Contact Us

Brandscalez Digital Enterprise
Email: support@ugcadmaker.ai